Terms of service

OVERVIEW
This website is operated by Silken Whiskers. Throughout this site, the terms “we,” “us,” and “our” refer to Silken Whiskers. Silken Whiskers provides this website, including all information, tools, and services available from the site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices herein.

By visiting our website and/or purchasing from us, you participate in our "Service" and agree to be bound by the following terms and conditions (“Terms of Use”), including any additional terms and policies referenced herein or accessible via hyperlink. These Terms apply to all users of the website, including, but not limited to, users, customers, sellers, and content providers.

Please read these Terms carefully before accessing or using the website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all terms, do not use the website or services.

Any new features or tools added to the website will also be subject to these Terms. The current version of the Terms can be viewed at any time on this page. We reserve the right to update, change, or replace any part of these Terms.

SECTION 1 – ELIGIBILITY

By accepting these Terms of Use, you declare that you are of legal age in your jurisdiction and have authorized any minor dependents to use the site.

You may not use our products for illegal or unauthorized purposes, and you must comply with all laws in your area, including copyright laws.
You may not transmit viruses, malware, or harmful code.
Violation of these Terms may result in immediate termination of your access to the services.

SECTION 2 – GENERAL TERMS

We reserve the right to refuse service at any time for any reason.

You agree that your content (except for credit card information) may be transmitted unencrypted and over various networks. Credit card information is always encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the service without written permission from us.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information on the website is inaccurate or incomplete. Materials are for general information purposes only and should not be the sole basis for decisions without consulting more accurate sources.

SECTION 4 – CHANGES IN SERVICES AND PRICES

Prices of our products may change. We reserve the right to modify or discontinue service without notice. We are not responsible to you or third parties for any changes, price adjustments, or service interruptions.

Contract Formation:
Product presentations do not constitute a legally binding offer. By clicking “Buy,” you make an offer to purchase, confirmed by an automatic email.

Warranty:
Statutory warranty rights apply.

SECTION 5 – PRODUCTS OR SERVICES

Some products may only be available online in limited quantities and may be returned or exchanged in accordance with our Return Policy.

Colors and images may vary depending on your screen. We reserve the right to restrict sales to persons, regions, or jurisdictions at our discretion. All product descriptions and prices are subject to change without notice.

All products are shipped directly from our supplier in China. Any customs or import duties are the responsibility of the customer.

SECTION 6 – ACCOUNT AND BILLING ACCURACY

We may limit or cancel orders at our discretion. You must provide correct and updated information for purchases, accounts, payment methods, and contact details.

For further information, please see our Return Policy.

SECTION 7 – OPTIONAL TOOLS

Any third-party tools are provided “as is” without warranties. Use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party content, products, or services. Please review their policies before making transactions.

SECTION 9 – COMMENTS AND FEEDBACK

By submitting comments, you grant us the right to use them without compensation. Do not submit material that infringes on third-party rights or contains malware.

SECTION 10 – PERSONAL INFORMATION

Handling of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS AND INACCURACIES

We may correct typographical errors or inaccuracies on the site without notice.

SECTION 12 – PROHIBITED USES

You may not use the site for illegal, misleading, or harmful purposes, including spam, phishing, virus distribution, or infringement of intellectual property rights. Violations may result in termination of access.

SECTION 13 – DISCLAIMER

The service is provided “as is” without warranties. We are not responsible for any losses or damages resulting from use.

SECTION 14 – INDEMNIFICATION

You agree to hold Silken Whiskers and its partners harmless from third-party claims arising from violations of these Terms or applicable law.

SECTION 15 – SEVERABILITY

If a provision is deemed invalid, it does not affect the remaining Terms.

SECTION 16 – TERMINATION

Terms of Use remain in effect until you or we terminate them. Violations may result in immediate termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms and policies constitute the entire agreement between you and Silken Whiskers and supersede any prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by Dutch law and interpreted accordingly.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update terms without notice. It is your responsibility to review the website regularly. Continued use constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

Business Name: Silken Whiskers
Chamber of Commerce (KvK) Number: 98282964
Address: Jacob Krusestraat 22, 1106ZL, Amsterdam, Netherlands
Phone: +31 6 14109328
Email: info@silkenwhiskers.com

FAQ's

All orders are covered by a 30-day money back guarantee. If you're not satisfied with your purchase, you can return any unused item without any hassle within 30 days of receipt.

The refund will be made to the original payment method, used when you orderd the item(s) as soon as the goods have arrived at our warehouse.

As soon as we have confirmed the payment, we will immediately begin processing your order. Your order will usually be processed and shipped within 1-3 working days. As soon as the order has been shipped, you will receive a confirmation email with your tracking number so you can always follow the status of your order.

All orders are covered by a 30-days money-back guarantee. If your not satisfied, you can return the item and get a full refund, no questions asked.

Once your order has been shipped, you will immediately receive a confirmation email with a link to your personal tracking information. So you can stay updated on the status of your order at all times. You can also check the Track Your Order link down below the website under ''Support''.