Shipping Policy

Last Updated: November 11, 2025

Silken Whiskers operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (“Services”). This Shipping & Delivery Policy explains how we process, handle, and ship orders placed through our Services.

1. Average Delivery Time
Once an order is placed, it takes 1–3 business days to process the order. Orders placed on weekends or holidays may take slightly longer to process.

After your order is processed, it will be shipped, and delivery typically takes 6–12 business days. We strive to make the ordering and delivery process as smooth as possible for our customers. If you have any questions or concerns, you are always welcome to contact our customer service.

2. Placing an Order
The ordering process at Silken Whiskers is simple:

Visit the product page and add your desired item to your cart by clicking the black “Add to Cart” button.
Verify that you have selected the correct variants. If everything is correct, click “Proceed to Checkout”.
On the information page, enter the correct billing and shipping details. Ensure all information is accurate.
Click “Continue to Shipping”.
On the shipping page, verify your address again. Shipping is 100% free for all orders.
Click “Continue to Payment” to choose your payment method and complete the order.

3. Payment Options
Silken Whiskers offers secure, SSL-encrypted payment methods:

Credit Card (AMEX, Mastercard, Maestro, Visa)
EPS
Pay Now

Once you select your payment method, follow the on-screen instructions to complete your order. If you encounter any issues, you can contact our customer service team for assistance.

4. Shipping Costs
Shipping is completely free for all orders. There are no minimum purchase requirements. All products are delivered directly to your door.

5. Order Fulfillment & Shipping
We process and ship orders as quickly as possible. To maintain fair pricing, we may consolidate shipments in larger batches. We appreciate your understanding and support in helping us run an efficient and sustainable business.

Please Note: Delays may occasionally occur due to unforeseen circumstances, such as supply chain issues. We make every effort to ship your order promptly.

If you require same-day shipping, please contact us via email at info@silkenwhiskers.com, and our service team will assist you with the best solution.

6. Contact Information
For questions regarding your order, shipping, or delivery, please contact:

FAQ's

All orders are covered by a 30-day money back guarantee. If you're not satisfied with your purchase, you can return any unused item without any hassle within 30 days of receipt.

The refund will be made to the original payment method, used when you orderd the item(s) as soon as the goods have arrived at our warehouse.

As soon as we have confirmed the payment, we will immediately begin processing your order. Your order will usually be processed and shipped within 1-3 working days. As soon as the order has been shipped, you will receive a confirmation email with your tracking number so you can always follow the status of your order.

All orders are covered by a 30-days money-back guarantee. If your not satisfied, you can return the item and get a full refund, no questions asked.

Once your order has been shipped, you will immediately receive a confirmation email with a link to your personal tracking information. So you can stay updated on the status of your order at all times. You can also check the Track Your Order link down below the website under ''Support''.

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